Visitor Services Associate

Part time/Seasonal | Staten Island, NY

The Position:
The Visitor Services Associate (VSA) provides customer service to visitors of Snug Harbor. Posted in a centrally located (outdoor) Visitor Information Booth, the VSA welcomes visitors and offers critical information about the site and its programming to all visitors. This position reports to the Visitor Services & Gallery Manager. The position is part time and seasonal.

Responsibilities:

  • Opening and closing of Visitor Information Booth. Responsible for inventory of collateral material
  • Providing superior customer service at all times
  • Responding to inquiries related to directions, programs and mission of SHCCBG and various campus partners
  • Promoting and selling tickets to tours and programs
  • Administering visitor satisfaction surveys
  • Offering administrative support to tour guides and greenhouse volunteers as needed
  • Reconciling daily sales and ticket counts
  • Reporting surveys to supervisor

Qualifications:

  • A high school diploma/some college
  • Customer Service experience (minimum one year)
  • Willingness to work outdoors (rain or shine)
  • A positive attitude. Sense of humor is a bonus
  • Ability to communicate clearly
  • Proficiency in spoken and written English (being bilingual is a plus)
  • Ability to work well in a small space
  • Ability to sit or stand for a long period of time
  • Ability to work weekends. Shifts are Fri – Sun, 10am – 4pm

Qualified candidates should submit a cover letter and resume to jobs@snug-harbor.org with the subject line “VSA – [Your Name].” We are an equal opportunity workplace and welcome cultural diversity in our workforce. We thank all applicants for their interest. However, only those selected for an interview will be contacted.