NYC Civic Corps – Service Coordinator

Snug Harbor Cultural Center & Botanical Garden (“Snug Harbor”) offers dynamic programming in the arts, horticulture, agriculture, education and recreation for diverse cultures and all ages, on a historic, welcoming campus that is a unique oasis in New York City. We envision being a nationally visible yet locally impactful cultural organization beloved by all who visit. We value artistic vibrancy, stewardship, conservation, inclusion, community, communication, and discovery. Located less than 1.5 miles from the Staten Island Ferry and easily accessible by public transportation, Snug Harbor welcomes nearly 500,000 visitors each year to explore our gardens, grounds and galleries. Our 83-acre campus features 26 architecturally significant buildings and 14 distinctive gardens, including a traditional Chinese garden and a Tuscan garden. A vibrant cultural hub, Snug Harbor is also home to several non-profit institutions, artists’ studios and small businesses. Founded in the 19​th​ century as a charitable rest home for sailors, today Snug Harbor is a growing, must-see destination.

This position is filled through NYC Civic Corps, an AmeriCorps program launched in 2009 by NYC Service, recruits and places AmeriCorps members to serve​full-time from​ September 1,2020 to July 9, 2021​at select nonprofit organizations. NYC Civic Corps members build, develop, and grow stronger volunteer programs by recruiting, managing, and engaging volunteers to address impact areas that are priorities of New York City such as:

  • Disaster Services
  • Economic Opportunity
  • Education & Youth Development
  • Environmental Stewardship
  • Public Health

Go to ​NYC Civic Corps​ for more information and to apply.

Member Position Summary

Snug Harbor sees volunteer engagement as a crucial component of our organization’s vision, seeking to meaningfully engage and develop our community, building civic mindedness through transformative experiences in the arts and sciences. To expand service and build capacity, we rely upon volunteers from many facets of our community, from college and high school interns, probationers, senior citizens, cognitively challenged emerging adults, and other devoted local supporters. The incoming AmeriCorps member further a system in the early phases of development, serving as a driving force in implementing the volunteer management system.

The AmeriCorps member will be responsible for implementation, management, and assessment of the fledgling volunteer management system. This position will also support overall volunteer engagement. We will rely on the member to oversee implementation and identify efficiency measures, as well as continually assess volunteer and organizational capacity and impact. Snug Harbor’s AmeriCorps member will move the development of our volunteer management system forward by focusing on the following: formalizing mechanisms for assessing departmental needs; developing a staff volunteer management handbook; maintaining the volunteer database; streamlining service tracking; and articulating regular points of financial  investment. We expect additional tools and policy needs will emerge in the course of the member’s service.

Responsibilities

Under supervision of the Education Coordinator, the Service Coordinator will:

  • Serve as a first point of contact for volunteers, responding within 72 hours
  • Manage the intake process for new volunteers
  • Monitor volunteer registrations on a weekly basis.
  • Identify volunteer gaps to address through outreach
  • Self-directed skill-building with Patron Manager
  • Create, update, and maintain volunteer postings and confirmation language in PatronManager / Salesforce
  • Review, identify, and develop resources for volunteers, including training materials, checklist, manual, etc.
  • Create a staff volunteer management handbook
  • Oversee volunteer training for new volunteers
  • Serve as an internal resource for SHCCBG staff on coordinating volunteer groups, providing logistics support
  • Increase impact through continuous assessment of volunteer service
  • Ensure all volunteer attendance is tracked and updated weekly
  • Track progress of volunteer projects
  • Assisting supervising managers quarterly in volunteer assessments
  • Identify and document return volunteers and groups for regular recognition
  • Manage volunteer group schedules and distribute weekly volunteer schedules
  • Create volunteer information sessions for potential volunteers to learn more about the roles volunteers can play at Snug Harbor
  • Create work plans and schedules for volunteer projects
  • Analyze volunteer surveys to implement volunteer feedback Required Skills for AmeriCorps Members (set for all program members)
  • Strong commitment to national service and the mission of the host site
  • Desire to work in the non-profit sector
  • Desire to serve with diverse communities
  • Excellent organizational and communication skills
  • Ability to conduct community outreach and make presentations to community groups
  • Willingness to take initiative to achieve goals
  • Strong project management/multi-tasking abilities
  • A clear plan for living on the AmeriCorps stipend in New York City
  • Availability to lead and/or attend events during evening and weekend hours
  • Minimum high school diploma or equivalency
  • Ability to pass a criminal background check ● US Citizen or lawful permanent resident (AmeriCorps regulations)

Qualifications

  • Interest in developing data entry skills
  • Interest in developing expertise in customer relationship management software, particularly PatronManager
  • Familiarity with Excel
  • Familiarity with Google Suite, especially Google Drive, Google Sheets, and Google Docs
  • An outgoing personality with the ability to communicate well in public settings
  • Ability to critically look at your work reflectively and desire to continually improve
  • Willingness to have your work viewed and discussed by colleagues, and the ability to participate kindly and thoughtfully in analysis of colleagues’ work
  • Active learner, energetic, enthusiastic, and creative
  • Communicative in a timely fashion through email, text, and in person
  • Excellent verbal communication and people skills, with a focus on providing excellent customer service and strong presentation skills
  • Excellent time management and problem-solving skills
  • Second-language proficiency preferred, especially Chinese or Spanish
  • Personable, a team player, and extremely organized
  • Strong leader with excellent communication skills, including a customer service focus
  • Self-motivated with the ability to work both alone and in groups

TO APPLY: Qualified candidates should go to ​NYC Civic Corps​ to apply.
Snug Harbor celebrates and commits to fostering diversity, equity and inclusion. We value and seek the strengths of human variety across communities, in programming, with staff, the Board of Directors, volunteers, artists and visitors. Snug Harbor strives to build a culture of diversity of voice and representation, authentically inclusive spaces and equity for all. Snug Harbor is an Equal Opportunity Employer.